Committed to be an efficient customer oriented organization, the Public Authority for Electricity and Water is delivering access to safe water and continuous supply to all the Sultanate of Oman, except the Dhofar Governorate and the city of Sohar.
To guarantee customer satisfaction as well as customer care, PAEW receives the customers’ queries and complaints at their Branch Offices during the opening day time and at the call centre 24/7. All queries or complaints are recorded in a Customer Relationship Management system (CRM) and a SMS is sent to customers when opening and closing the contact.
These commitments to our customers are internally assured by quality control on knowledge and use of procedures, precise reporting, and key performance indicators follow-up. Regular customer satisfaction surveys are performed in order to ensure that PAEW customers are satisfied and that areas for improvement will be identified.
Water meter reading, billing and collection activities are subcontracted by PAEW to OIFC for Muscat Governorate and to ONEIC or for all the other Governorates. Our customers are kindly invited to contact these Agencies for any meter reading, billing or payment issues.
For any technical query or complaint regarding the water supply service, please contact the PAEW Call Centre at 1442
or login to your user area.
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For any query regarding your electricity please contact your electricity company.